Find answers to common questions about Connect 1to1 and how our platform can help your business grow.
Creating an account is simple. Click the "Sign Up" button on the homepage, select whether you're a vendor or retailer, and follow the registration steps. You'll need to provide basic information about your business and create login credentials.
You'll need to provide your business name, contact information, industry, and a brief description of your business. Vendors will need to provide information about their products, capacity, and regions served. Retailers will need to specify what they're looking for, purchase volumes, and locations.
Yes, our Enterprise plan allows for multiple user accounts under a single business profile. This is ideal for larger organizations where different team members handle various aspects of partnerships.
Our AI-powered algorithm analyzes multiple factors including industry, product categories, geographic location, business size, and specific requirements to find the most compatible partners for your business. Each match is given a compatibility score based on how well your criteria align.
New matches are generated automatically as new businesses join the platform or update their profiles. You'll receive notifications when new matches are found. Additionally, our system runs a comprehensive matching process weekly to ensure you don't miss any potential partnerships.
Yes, you can decline any match that doesn't interest you. This helps our algorithm learn your preferences and improve future match recommendations. Declined matches won't appear in your active matches list, but you can review them later if you change your mind.
Once you've been matched, you can use our integrated calendar system to propose meeting times. Simply go to your match's profile, click "Schedule Meeting," and select available time slots. The system syncs with your existing calendar to avoid scheduling conflicts.
Yes, our platform includes a secure messaging system that allows you to communicate with your matches before scheduling a formal meeting. This is a great way to introduce yourself and determine if there's potential for a productive partnership.
Yes, our platform supports virtual meetings through integrated video conferencing. When scheduling a meeting, you can choose between in-person or virtual formats. For virtual meetings, the system automatically generates a secure video conference link that both parties can access at the scheduled time.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. For Enterprise plans, we also offer invoice payment options with net-30 terms.
Yes, you can upgrade or downgrade your subscription plan at any time through your account settings. Upgrades take effect immediately, with prorated charges for the remainder of your billing cycle. Downgrades take effect at the end of your current billing cycle.
We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 14 days, contact our support team for a full refund. After this period, we do not offer refunds for partial subscription periods.
Technical support is available through multiple channels. You can use the live chat feature on our website, submit a support ticket through your dashboard, or email support@c1to1.com. Our support team is available Monday through Friday, 9am to 6pm EST.
Connect 1to1 supports all modern browsers including Chrome, Firefox, Safari, and Edge (latest versions). For the best experience, we recommend using Chrome or Firefox with the latest updates installed.
Currently, Connect 1to1 is optimized for mobile browsers, providing a responsive experience on smartphones and tablets. Dedicated iOS and Android apps are in development and will be released soon.
Your business information is protected through multiple security measures. We use industry-standard encryption for all data transmission and storage. Your profile remains private and is only visible to matches that meet your criteria. We never sell your data to third parties.
Your profile is only visible to businesses that have been matched with you based on compatibility criteria. Your information is never publicly displayed or searchable. You control what information is shared and with whom.
Yes, you can delete your account at any time through your account settings. When you delete your account, all your personal information and business data are permanently removed from our systems within 30 days, in accordance with our data retention policy.
Our support team is ready to help you with any questions or concerns you may have.